In business as in life, you don’t get what you deserve, you get what you negotiate. — Chester Karrass If you’re like me, confrontation is probably not your favorite pastime. In which case, negotiations—which often involve a bit of confrontation—is not one of your favorite pastimes either. (If it is, you probably really like playing…
Every time you spend money, you’re casting a vote for the kind of world you want. — Anna Lappe We’ve all been there: Do I purchase the eco-friendly dish soap or the regular stuff? Do I buy the free-range eggs or the factory farm ones? Today’s marketplace is full of decisions between saving a few…
A smile is a curve that sets things straight. — Anonymous If you’ve ever worked in the food or service industry, there’s one thing you learn firsthand that others often fail to recognize: You’re a human, too. For most who have been a waiter or waitress, masseuse or cashier clerk, the patrons relying on your service…
Don’t stress the could haves. If it should have, it would have. — Anonymous If there’s one thing humans are good at, it’s imagining how things could have gone differently. From those perfect shower-time comebacks to those infinite routes you could have taken to avoid a crash, we people often engage in what’s known as counterfactual thinking….
The only thing necessary for the triumph of evil is for good men to do nothing. – Edmund Burke Here is a classic thought experiment: Imagine you’re wearing some new $50 shoes when you spot a young boy floundering in a shallow pond. Knowing he will drown if you don’t do something, will you ruin…
I get more spam than anyone I know. — Bill Gates Have you been receiving more spam phone calls lately? Do you hate them? Do you still occasionally get tricked into answering them? Today, we’re going to talk about the psychology of spam–and no, not the psychology of people who eat that weird canned meat…